Frequently Asked Questions
Here are some of the most asked questions that we get, if you can’t find an answer to your question here please feel free to contact us via our contact us page.
We use PayPal, which is the world’s largest secure transaction handler and is trusted worldwide. We don’t hold any payment details ourselves and all transaction data is directly handled by PayPal so you can shop with a piece of mind.
What times are you open?
We open to the public from Monday to Sunday 10am – 4pm, we’re closed on Wednesdays. We close for all of January each year. See the contact us page of the website for more details.
Sending bonsai trees through the post, really?
Certainly. We have been selling trees online since 2004. We are experts at packing them and getting them safely to you. Take additional reassurance that all trees are insured in transit.
Is delivery included in the prices?
Most of the items include delivery. Some of the heaviest or tallest items do not. This is because we need to use specialist couriers for these, generally fixed to a pallet. It always tells you in the item description.
Where do you send orders to?
We currently send orders within the UK only. If you live in certain areas of northern Scotland or UK islands, we may need to charge extra for deliveries. This is because we use couriers for some orders, which charge extra for deliveries to more remote locations and UK islands.
We cannot send orders to Northern Ireland at this time.
How long will goods I purchase take to arrive?
We state that orders can take up to 5 working days to arrive. During peak times, we occasionally change this to 10 working days. This includes time for us to get the order ready – It doesn’t mean that the trees will be in a box for the full time.
It tells you this when you are on the checkout pages of the website, before you pay.
At the moment, we are not offering express delivery but if you are in a rush, email email@example.com – before buying and we can normally make it happen!
Won’t my tree be damaged by a week in transit?
No. When we first started sending trees, we stress tested them to see how long they would survive for in a box. We found that they were fine for up to two weeks in transit.
Is the photograph of the tree the same that I will receive?
We clearly state in the description for each tree if it is an example photo or the exact tree being sold.
Will I get care information for my bonsai?
Again, we state if the tree comes with care information, although we have a selection of bonsai tree species care guides here and more general information on bonsai tree care here.
Can I include a message? The tree is a gift.
Yes, there is a space on the ordering page for you to write a personalised message which we will include in the package.
Can I make special requests?
As we’re a small business, we can often accommodate special requests. Just give us a call on 07903406373 or email firstname.lastname@example.org
I see that you do gift sets, what do these include?
Our gift sets include a living bonsai tree, scissors, fertiliser and a tray. Other useful care items are also available in other sets, including books, bonsai wire and wire cutters along with other gift items. Please visit our Shop to find out more.
The bonsai is a gift. Can I get it delivered a couple of days before I give the gift and save having to look after it until then?
Yes absolutely. Just give us the information when placing your order – There is a text box on the order screen for you to include information such as this.
How long will my bonsai live for?
With proper care bonsai will live for a lifetime. The oldest trees in Japan are many hundreds of years old. I wish we could promise you this! In reality, bonsai trees require care and a little knowledge. It is something you learn to do. We try to help with good aftercare and printed care information included with each tree.
What about the aftercare – can I contact you for advice?
Yes please do. We are professional bonsai enthusiasts and we take aftercare seriously, so please feel free to give us a call should you need any help or advice! 07903406373.
How are your bonsai kept prior to dispatch?
We operate a professional bonsai nursery in Sheffield, Yorkshire. At the nursery, we have hundreds of trees in stock which we carefully tend to, watering, feeding, pruning and repotting as necessary in order to ensure that your bonsai arrives in peak condition. Please come and see us if you wish.
How long have you been growing bonsai trees for?
I got my first tree when I was thirteen years old. My family used a have a little garden centre when I was a child and have been around plants all my life. Bonsai captivated me. At first I thought that there are almost magical. While I probably still do, I also know now that they are created over time by working with the tree, not against it and with careful nurture and training.
OK, what about fertiliser, tools, soil and stuff?
Yes we sell all of those. Fertiliser will help your tree grow strongly. Tools help you care for your tree and make your own bonsai. Bonsai trees grow in soil which has special qualities. We sell different kinds depending on the tree you own.
You sell different pots too?
Yes, different sizes and styles of pot suit different trees. We sell a wide range of bonsai pots, from good value glazed pots to top quality handmade Japanese tokoname pots. We also sell plastic training pots and trays.
If you still have questions…
If you have any questions please feel free to contact us on 07903406373 or via email on: email@example.com